Product Safety

Dear Valued Customer,

Thank you for purchasing from Koneko London. We appreciate your support and hope you enjoy your new jewellery piece.

Important Allergy Information:

Please note that we use various kinds of materials to make my jewellery. While we strive to choose hypoallergenic components/parts, the exact materials can sometimes be unknown.

What You Need to Know:

• Allergic Reactions: Symptoms of a metal allergy can include redness, itching, swelling, and a rash at the site of contact with the jewellery.
• Hypoallergenic Options: While we aim to use hypoallergenic metals, please be aware that the real materials may be unknown. If you have a known allergy to certain metals, take necessary precautions.
• Preventive Measures: Consider applying a clear protective coating to your jewellery or using a barrier like clear nail polish on areas that contact your skin.
• Care and Maintenance: Regularly clean your jewellery to remove any potential irritants and avoid wearing it in conditions where it may be exposed to moisture or sweat.

Disclaimer:

Please be advised that while we take great care in crafting our pieces, we are unable to take responsibility for any allergic reactions that may occur from wearing our jewellery. We recommend that you consider any known allergies before making a purchase.

If you experience any signs of an allergic reaction, please remove the jewellery immediately and consult with a healthcare professional. We are committed to your satisfaction and comfort. Should you have any concerns or require assistance, please do not hesitate to contact our customer service team.

Thank you once again for your purchase.

Sincerely,

 

Kumika Omori-Cowie
Koneko-London